Dealer Experience

[Blade]

Just been into a premium solus brand motorcycle dealers and have to say I had mixed feelings over the experience.

I was welcomed very politely and well looked after. Even though I made it clear I wasn't buying and had only popped in by chance whilst passing I was offered a free coffee which I thought was a nice welcome. That's where the good stopped imo.

What I did find disappointing is both sales staff I spoke too new jack sh1t about the products they were selling. Every question I asked from price to what equipment was standard involved consulting a brochure. They clearly didn't understand what a quickshifter or auto blipper was, had no idea how or what adjustments the semi active suspension made to their bikes and made the ridiculous claim that removing a cat made a road bike illegal. I explained the current MOT test had no emission testing for motorcycles and I had personally had motorcycles pass MOT's without cat's fitted on numerous occasions. It made no difference they still stuck by the fact that removing a cat made a road bike illegal and then went on to say if I opted for the factory fitted akrapovic race exhaust which i could speicify with ny new notorcycle I would have to sign a consent form basically saying I accept the factory warranty would be invalid.

Needless to say I wouldn't by from these muppets even if I was looking to make a purchase.

I'm not being big headed but I m confident I knew more about their products then they did from just having a general interest in all mototecycle and I also reckon I could do a much better job of returning sales profit and keeping customer informed, happy and confident in my ability.

[Kwacky]

You're right though, someone selling a product has to know what it is they're selling. How can you have confidence in buying something and rely on them to look after you for any after sales issues?

[Blade]

All glitz and glam with nothing underneath I'm afraid.

Very plush showroom with great displays and product range on display but backed up by well presented staff who might as well been baboons they were that useful.

Wouldn't spend 20p in there never mind the 20 plus grand their product was priced at.

[D6]

tell us where ti was then. lol

[Blade]

tell us where ti was then. lol

Triumph














Only kidding it was a BMW dealers

[Rossgo]

I have a question wouldn't a warranty be invailid if you removed the cat off a new bike? Surely any mods not done bub them makes any warrenty invalid or is that something I have heard from salesman that is untrue?

[Blade]

Speaking to Bournemouth Kawasaki they told me no effect on warranty unless the accessory was directly the cause of a failure.

[Rossgo]

Didn't know this Blade. Although does make sense to me

[duke63]

The only thing I would say is that dealers don't have the final say on warranty claims. It's always the manufacturer and they do look at the evidence they receive.

[Blade]

Spot in Duke.

I have emails from Kawasaki UK saying I can fit a quick shifter to my bike if I want to and it will not effect the warranty unless the qs is directly the cause of a failure.

[Rossgo]

Blade right thing to do that saving the emails

[Blade]

That's why I did Rossgo

One of the advantages of being an old dog you know all the tricks

[Rossgo]

Haha! I do exactly the same. my dad used to moan at me when I chucked away information he keeps documents due to so many cock ups in the past he can prove everything in black and white.

[kingfixer]

Spot in Duke.

I have emails from Kawasaki UK saying I can fit a quick shifter to my bike if I want to and it will not effect the warranty unless the qs is directly the cause of a failure.

I may have asked this before but does the 10 not come with a QS as standard ?

[Blade]

The 2016 bike doss Mick but all previous versions strangely not for such a track focused bike.